Frequently Asked Questions
Everything you need to know about our theatrical collections and shopping experience.
What is the quality of your apparel and accessories?
Our fashion items are curated for durability and style, often featuring organic cotton and sustainable materials. Every piece, from our graphic tees to our stage-inspired jewelry, meets the high standards of the National Theatre's craftsmanship.
How long does shipping take for fashion items?
Standard UK delivery typically takes 3-5 working days. International shipping times vary by location but generally arrive within 7-14 working days. You will receive a tracking number once your order is dispatched.
What is your return policy for clothing?
We offer a 28-day return window for all fashion items. Clothing must be returned in its original condition, unworn and unwashed, with all tags attached to qualify for a full refund.
How can I ensure I select the correct size?
We provide a detailed size guide on every product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or you can contact our customer service team for specific garment measurements.
Do you offer international shipping?
Yes, we ship our theatrical fashion collections worldwide. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the recipient.
Are your products officially licensed National Theatre merchandise?
Yes, all items sold in our shop are officially licensed. Every purchase directly supports the work of the National Theatre, helping us bring world-class drama to the stage and screen.