Returns & Exchanges

At the National Theatre Shop, we want you to be completely satisfied with your purchase. If your item is not quite right, you can return or exchange any unworn fashion items within 28 days of receipt.

Return Process

• 1.
  Complete Return Form

  Locate the returns form included in your original delivery and provide details regarding the items you wish to return and your reason for doing so.

• 2.
  Pack Securely

  Place the items in their original packaging, ensuring all tags are attached, and include your completed return form inside the parcel.

• 3.
  Post to the Theatre

  Send your package to our London warehouse using a tracked postal service; please retain your proof of postage until your refund is processed.

• 4.
  Receive Refund

  Once our team inspects the returned items, we will issue a full refund to your original payment method within 10 working days.